Major points

Roadmap to the talk

The academy is about….

A balancing act

Change: friend or foe?

All kinds of pressures to change

Rate of change is new

Unmonitored change can be dangerous

Example - “size” of Kenyon campus

To use technology….

…Or not?

These are NOT binary choices!

New questions, new audiences

Bottom Line?

Shared responsibilities

Information resources perspective

Information resources staff responsibilities

Faculty and staff perspective

Partnering for support


Forging partnerships

Develop awareness and trust

Define your role carefully

Address “why” before “how”

Kenyon as a case study

Recommendations for a helpdesk

Review your processes from the client’s perspective

Recommendations for web-based support

Recommendations for training programs

The challenges....

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