Roadmap to the talk
The academy is about….
A balancing act
Change: friend or foe?
All kinds of pressures to change
Rate of change is new
Unmonitored change can be dangerous
Example - “size” of Kenyon campus
To use technology….
These are NOT binary choices!
New questions, new audiences
Information resources perspective
Information resources staff responsibilities
Faculty and staff perspective
Partnering for support
Develop awareness and trust
Define your role carefully
Address “why” before “how”
Kenyon as a case study
Recommendations for a helpdesk
Review your processes from the client’s perspective
Recommendations for web-based support
Recommendations for training programs
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