|
|
| Review your
processes from the client’s |
|
| perspective |
|
|
|
|
|
|
|
|
| z | walk through
each step, start to finish |
|||||
| z | consider time
consumed by each step |
|||||
| z | reduce average
time |
|||||
| z | keep value-added
steps (VA = outcome is |
|||||
| improved) |
||||||
